Order & Service Terms

Last updated: 21 October 2026

Every order is discussed and confirmed individually with our team. Ask us if anything here is unclear before you approve a quotation.

Quotations

Every order starts with a quotation based on the designs you choose, the quantity, and whether you provide the items or we arrange them. Prices of items we arrange can change, so your quotation is fixed once you pay the advance.

Confirming your order

Your order is confirmed once you approve the quotation and pay the advance. We reserve your date and begin buying materials only after this.

Payment

The advance amount is stated in your quotation. The balance is due before collection or delivery. Delivery charges, if any, are paid separately.

Designs and approval

We agree the design with you before we begin. Once the packing is ready, we share photographs for your review before collection. Our work is handmade with materials such as flowers, fabrics and ribbons, so small variations in shade or detail from reference photos are natural. If a material you chose is unavailable, we will tell you and suggest a close alternative.

Changes

Please tell us about changes as early as possible. We can usually make changes until materials are bought or work has begun. Later changes may affect the price or the date, and we will confirm with you before going ahead.

Cancellations

If you cancel before we buy materials or begin work, we refund your advance in full. If you cancel later, we deduct the cost of materials bought and work completed, and refund the rest. Personalised pieces with names, dates or logos cannot be cancelled once they have been made.

Items you provide

When you hand over sarees, gifts or other items, we check them together with you. We take good care of them while we work, but we cannot be responsible for damage or defects that were already there. Please collect your finished packing on the agreed date.

Collection and delivery

Orders are collected from us in Pune on the agreed date. Within Pune, we can arrange delivery through Porter or a similar service at your cost. We pack every order carefully for travel. If something is damaged on the way, tell us the same day with photos, and we will help you raise it with the delivery service.

If something isn't right

Please check your order when you collect or receive it. If something isn't right, tell us within 24 hours with photos, and we will do our best to put it right.

Personalised work

Please check names, dates, spellings and logos carefully when you approve the design. We prepare personalised pieces exactly as approved, so they cannot be returned or exchanged.

Photographs of our work

We may photograph finished work for our portfolio and Instagram. We will not show your name, photos or personal details without your permission. Tell us if you would prefer we do not share your order at all.